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Plea in Delhi court alleges Zomato is misleading consumers with hot food delivery claim through Legends campaign – Bar & Bench – Indian Legal News

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Therefore, he sought directions to Zomato not to use the expression ‘delivered hot’ and instead use ‘reheated and delivered hot’ as the former has an entirely different connotation.

Even otherwise, the objective of a consumer’s contract with Zomato is that the defendant will deliver food to the plaintiff from the locations displayed on the platform and that the food delivered will be authentic, fresh and hot as emphasized.

Hence, the plaintiff submitted that Zomato should provide all relevant information to consumers regarding how the food will be delivered within a short period within Delhi-NCR, how it is being reheated, why it is not packed in original packaging etc.

“By using deceptive expressions such as “delivered hot”, “freshly prepared” and concealing the entire truth from the Plaintiff, when it is under a duty to reveal, Zomato is committing fraud,” the suit said.

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